Water supply issues (12th June 2023) – message from South East Water

Good afternoon,

Due to temperatures soaring across our region in recent days and the prolonged dry weather we’ve experienced for the last six weeks we’re having to pump much more drinking water to customer taps than normal.

This, coupled with not seeing any significant rainfall since the end of April has put pressure on our ability treat, pump and supply enough water to all our customers.

The water in your local area is supplied by a drinking water storage tank in Cottage Hill.

Unfortunately local demand is exceeding supply, and as a result you and your community may be experiencing low pressure or no water. We are working hard to increase the amount of treated water in the local area, but at this time, we are asking customers to use water for essential uses only, things like drinking, cooking and hygiene, we will be able to refill the network much faster.

We are currently setting up two bottled water stations in the local area and will confirm details once they are up and running.

Deliveries are also being made to customers on our Priority Services Register who are unable to reach the stations.

We will write to you again to provide updates on the progress we’re making.