Enquiries with Southeastern re mobile coverage at the train station

The below response is from Southeastern following Cllr Edwards enquiry to them re the lack of mobile signal at the train station.

Thank you for contacting us on 15 April, about problems with mobile network and coverage at and surrounding Wadhurst station. I understand the local residents have reported an issue with the network and have raised safety concerns due to not being able to make phone contact when at Wadhurst station.

Having liaised with Damien, the Station Manager, I’ve been advised that the mobile masts mentioned were telegraph poles installed to carry data for the line side equipment upgrades and were not in relation to mobile network. The coverage and signal strength would be responsibility of individual mobile operators, so this is something that the local residents need to raise with their mobile operators directly.

About the Wi-Fi at this station, we currently don’t have this in place, but please be assured that your feedback has been shared and will be taken into consideration for any future upgrades and plans.

On the safety front, I’d mention that the station front and platforms are covered by CCTV, which records 24/7. There’s also help points, which connects directly to National Rail Enquiries or to our Control Centre for any emergencies.

That said, I’d add that we have officially launched our Tripartite Agreement – the first joint agreement of this nature to include a train operator, the British Transport Police and Network Rail – to keep everyone on our network as safe as possible by working together more closely.

When the Tripartite Agreement was formed, all three member organisations agreed nine key areas to focus on together. These are:

– Workplace violence
– Anti-social behaviour
– Trespass
– Graffiti
– Safeguarding
– Counter terrorism and incident preparation
– Suicide reduction
– Level crossing abuse
– Collaborative resource optimisations

Each workstream has a sponsor and a lead from the most appropriate organisation allocated, to make sure the right skills and resources are being used to their best potential, with the right support.

Thank you again for taking the time get in touch. I hope the above information proves to useful. 

Yours sincerely

Customer Relations Officer