Waste Collection Service Update 20^th June 2022

All daily scheduled rubbish recycling and garden waste collections have resumed

• If you are due a collection of rubbish, recycling or garden waste please place your bin out for collection as normal.
• If you are unsure which bin you are due to have collected or on what dates your collections are, please use the bin day search on our website at www.wealden.gov.uk  Enter your postcode and select your address to see your bin collection days or download a collection calendar.
• While the crews will be working hard to complete each collection round every day, to begin with it may be they are unable to finish parts of some rounds.  Please be assured that if your road is not collected on the scheduled day, they will be returning the next working day to finish before they move onto the next day’s scheduled work.  For this reason, if your road is not emptied please leave the bin out ready for collection.
• Please note that on your first scheduled collection the amount of rubbish, recycling or garden waste that can be removed by the crews is limited so they may not be able to remove some or all the extra waste if bags are placed next to the bin.  At this time Biffa are working to ensure as many households as possible receive at least a collection of the contents of the bins however, as the catch up work progresses reasonable amounts of excess waste will be collected.
• Other services, including clinical waste and sharps box collections, bulky waste collections, bin deliveries and street litter bin and dog waste bin emptying, are operating as normal

While Biffa have restarted all collections following the end of the strike, there may be some residual disruption to services. Please bear with us and continue to check our updates for the latest information on collection services.  Our customer service team are busy helping people across a range of services. The most up to date information is available on our website

If you contact us or use your local County Council amenity tip, we kindly ask that you are kind and patient with each other and the staff.  This comes following recent reports of verbal abuse.  These staff are not employed by Biffa and are not involved in the strike in any way.  They are simply working as hard as possible to help manage your enquiries and ensure you have a facility where you can dispose of your waste while collection services return to normal.

You may have a few questions so please see our list of questions and answers to explain why this happened, what the impact may be over the next few weeks and, what you can do.

Once again, we apologise for any inconvenience that may be caused by this situation and thank you for your cooperation and understanding during this time.