Update on water supply issues from SE Water

We wanted to update you on the tap water supply issues which are currently affecting our customers across Sussex and Kent.
Yesterday, overnight and this morning we have been able to restore water supplies to 12,000 customers in the Mayfield, Bolnore Village, Cuckfield, Rotherfield and Wadhurst areas of Sussex as well as Lenham and Charing in Kent. We still have around 5,500 customers in Kent and Sussex without water.

Some areas in Sussex, such as Blackboys will have their supplies restored later this morning once the pipes have had time to refill.
In Kent the areas of Challock and Molash are currently without water as are parts of Crowborough in Sussex. We’re working hard to restore supplies here as soon as possible and we’ll continue to provide updates on our website and social media throughout the day.

Our teams have been working around the clock to find and fix pipes which ruptured due to ground movement when temperatures went well below freezing last week then increased rapidly. So far, 71 leaks have been repaired since Saturday. South East Water usually deals with eight to 10 bursts a day.

Today we will be continuing to find and repair more leaks across Sussex, Kent, Hampshire, Berkshire and Surrey. Customers may experience intermittent tap water supplies while repair work takes place but this will return once complete.

While we continue working to restore supplies, bottled water stations are in place at the following locations:

  • Rotherfield – Community centre, TN6 3LX (additional water on its way)
  • Wadhurst – Greyhound Pub, High Street, TN5 6AP (additional water available from 10am)
  • Crowborough – Waitrose, TN6 3LH
  • Lenham – North Down Business Park, Maidstone, ME17 2GR
  • Challock – Village green, TN25 4BL
  • Cuckfield- Beacon House, The Old Hospital car park, RH17 5HF

While we work around the clock to identify and fix these leaks, we continue to ask our customers who do have water to only use water for the essentials. Where possible, they should take short showers rather than baths, not leave taps running unnecessarily and only run washing machines and dishwashers when they have a full load. If possible, they should avoid using appliances at the peak times of 7am to 9am and 4pm to 7pm. This will make a real difference.

We will keep our website, Facebook and Twitter pages updated with information and bottled water stations. If you could re-tweet and report these messages on your local pages, that would be appreciated to ensure that these messages get out to as many people as possible.

Best regards

Douglas Whitfield
Head of Production                                                                                                         6th March 2018

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