Update from Southeast Water

Our teams have worked extremely hard during the past few days fixing leaks on our pipes and refilling our drained drinking water storage tanks in Sussex.

As a result customers in Cuckfield should have their water supplies restored, while customers in Selsfield, West Hoathly, Sharpthorne, Crawley Down and Crowborough will slowly start to see supplies return throughout today.

Our teams are still working around the clock to find and fix leaks and bursts which have drained large parts of the network.

We are continuing to extract, treat and pump 100 million litres of additional water per day to refill our drained drinking water storage tanks and keep as many customers in supply as possible while we repair burst pipes.

While we do this we’re urging customers, businesses and landowners to check their properties, troughs and outside taps for leaks and fix them as quickly as possible.

Our Customer Care Team has been delivering bottled water to customers on our Priority Services Register.

The bottled water collection station remains open at:

  • Beacon Academy, North Beeches Road, Crowborough, East Sussex, TN6 2AS

There may be times when the site needs to temporarily close to restock. Water companies across the country are also experiencing high burst rates which has meant bottled water, HGVs and drivers are in high demand nationally.


We are working hard to replenish supplies as quickly as possible and have additional resources and vehicles on the roads to bring water in to the area.

We know this has been an extremely frustrating time for our customers and apologise sincerely for the disruption caused.

Douglas Whitfield

Operations Director